Privacy Policy

Vicky Bakes Caerphilly
Updated Feb 2026

Introduction

Vicky Bakes Caerphilly (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us to place an order.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following personal information:

• Full name
• Email address
• Telephone number
• Delivery or billing address (where applicable)
• Any additional information you provide when placing an order or making an enquiry

We only collect personal data that is necessary to process and manage your order or respond to your enquiry.

How We Use Your Information

We use your personal information to:

• Process and manage cake orders
• Communicate with you regarding your order or enquiry
• Provide customer support
• Maintain internal records
• Improve our website and services

We do not sell, rent, or trade your personal information to third parties.

Website Analytics

Our website hosting provider uses analytics tools to collect standard internet log information and visitor behaviour information. This may include:

• IP address
• Browser type
• Pages visited
• Time and date of visit

This information is used in an aggregated and anonymous form to help us understand how visitors use our website and to improve our services. It does not identify individual visitors.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract (to fulfil your order)
• Legitimate interests (to respond to enquiries and improve our services)
• Compliance with legal obligations

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for accounting and legal requirements.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data where appropriate
• Object to or restrict processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Vicky Bakes Caerphilly
Email: vickybakes.caerphilly@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.